Return and Refund Policy
At Litlcord LLC, we are committed to ensuring your satisfaction with our products and services. Our return and refund policy is designed to provide a clear and fair process for handling returns, while also preventing misuse of this policy. Please read this policy carefully to understand your rights and responsibilities when requesting a return or refund.
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1. ELIGIBILITY AND TIMEFRAME:
1.1 To be eligible for a return or refund, the product must be in its original condition, unused, and with all original tags and labels attached. The return must be initiated within 30 days from the date of delivery.
2. RETURN PROCESS:
2.1 To initiate a return, please contact our dedicated customer support team at support@litlcord.com. We're here to assist you throughout the process.
2.2 Our customer support team will review your request and guide you through the return process while working directly with our supplier. They will provide you with a unique Return Authorization (RA) number, which is essential for tracking and processing your return.
2.3 Once you have received your RA number, carefully package the product in its original packaging along with any included accessories or documents.
3. SHIPPING AND COSTS:
3.1 You are responsible for the cost of shipping the product back to us or our supplier. We recommend using a reputable and trackable shipping method to ensure the safe and prompt return of the product.
3.2 If the return is due to an error on our part, such as a defective product or incorrect item shipped, we will provide you with a prepaid shipping label to cover the return shipping costs.
4. TEMPORARY RETURNS PERIOD:
4.1 Upon receiving the returned product, our supplier will place it in a temporary return holding for a period of 30 days. This timeframe allows you to communicate any address changes for the return, if needed.
5. UNCLAIMED RETURNS:
5.1 If the returned product remains unclaimed after the temporary returns period, our supplier will proceed to donate the product to a charitable organization. This step reflects our commitment to sustainability and giving back to our community.
6. DATA PRIVACY:
6.1 Rest assured that any personal information you provide during the return process will be handled in accordance with our Privacy Policy and our suppliers’ Privacy Policy. Your data will only be used for the purpose of processing your return and refund.
7. INSPECTION AND RESOLUTION:
7.1 Our team and our supplier will inspect the returned product to ensure it meets the eligibility criteria stated in section 1. If the product is found to be in satisfactory condition, we will proceed with processing your return or refund within 7 business days.
7.2 You have the option to receive a refund to the original payment method used for the purchase or an exchange for a product of equal value. You may also be eligible to store credit.
8. RESPONSIBLE USAGE:
8.1 We value the trust you place in us by choosing Litlcord LLC for your purchases. To ensure the fair use of our return and refund policy, we kindly request that customers refrain from any misuse or abuse of this policy.
8.2 In cases where we identify a history of excessive returns or potential misuse, we reserve the right to decline future returns and refunds.
9. CONTACT US:
If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer support team at support@litlcord.com. We are here to assist you and provide the best possible experience with our products and services.
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Thank you for choosing Litlcord LLC. Your satisfaction is our priority.